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5 Steps To Creating And Marketing And Marketing … Nonstop!

May 30, 2012 by Shuva Rahim

Today's guest blot is by Shuva Rahim, a photographer in Eastern Iowa. Read her first post on Tiffinbox, “9 Tips For Clear & Consistent Client Communication.” When she's not focused on her photography business, she teaches businesses about how to effectively use social media. Follow her @shuvarahim.

Marketing IS never-ending. Some photographers are awesome at it, some aren't. I think I fall somewhere in the middle. But I know how to work hard and am not afraid to put myself out there. When I first proposed this post for Tiffinbox I was all gung-ho about it. I accidentally created a marketing “formula” without realizing it. Then after the first few drafts of this post I felt less certain, only to realize the only person who can expertly speak about my marketing is me. The following is what I did for one session. It's not the “right” way or the “wrong” way but it's my way. It hasn't made me millions (yet), but it's gotten me attention and free press and business … and allows me to create with a level of honesty, heart and love that fulfills me as an artist.

I introduced a new session last fall called Beloved, an unposed session aimed for longterm couples focusing on who they are instead of what they look like. I had been shooting Beloved-style since 2010, but it wasn't until 2011 I decided to really start promoting it. The marketing required a lot of thought, planning and time.

1. Promo video. After more than a year of photographing Beloved, I approached two different couples to photograph complimentary sessions, and hired a videographer. For me, this was a 6-month project (mostly because of scheduling). One of the sessions was videotaped and interviews were done with both. The end result was a short promotional video I was able to share on Facebook, Twitter, LinkedIn, YouTube and my blog. You can watch it below:

2. Media outlets. Once I had the video, I contacted various media outlets in my area and used it to pitch a story about me and Beloved as a product that was unique and celebrated relationships. My first media exposure to this was a newspaper interview in November (about a month after releasing the video). The second was a live TV interview on Valentine's Day (four months after releasing the video). The more recent was a feature in a business newspaper (five months after the video). All these media exposures are free publicity, and I blogged about each one, and subsequently created a link on my blog showing the promo video along with the media exposure. Again, something I share multiple times on Facebook, Twitter and LinkedIn. As a former reporter I knew media staff are busy. So if I didn't hear back I would followup.

3. Silent auctions. I created a 12×18 mount with a Beloved image, with my name and contact info on it. I provide that to whatever charity is holding a silent auction. In addition, I make a custom certificate (8.5×11 paper) laminated for each auction, in which the bid winner takes home. The certificate states a deadline – usually 10 days after the event – in which item must be validated. Validation for me means to contact me to set up an appointment. Every time I've had this strict time clause, the session has been validated. (A great tip I got from Sarah Petty's Joy of Marketing). Previously if I put a deadline of 6 months or a year, I got nothing.

4. Blogging. Blogging. Blogging. I was a newspaper reporter for 6 years prior to becoming a photographer, so this part was easy for me. However, it does require an immense amount of discipline. Not only do I blog my sessions, I blogged about my products. Before the promo video was done, I also blogged about the individual interviews we did with the couples. I also posted status updates on social media about the progress of the promo video before it was released. It was a way for me to tell people what I was working on and create anticipation. Since then, I blog about the silent auctions I'm participating in where Beloved has a presence.

5. Getting out there. Earlier this year I made a goal of connecting with at least 6 different people each day, Monday through Friday, whether they were already old contacts or new. I'll be the first to admit I've slacked off … some. But it's kept me on my toes, and in people's minds. To some degree, I consider myself a reserved individual. But I'm confident in my service and product, and I use that to leverage how I approach people. I've been in and out of various business groups since i started. Finding a good group of people you connect with takes time, much like building a relationship. But it's always about the other people, not you. Learn about everyone else, what makes them tick and what they like to do for fun. Then talk about you.

Marketing for Beloved is never “done”. In the end, as long as I believe in the experience and the product and love what I do, Beloved may very well be a longterm endeavor.

What steps are you taking to market your photography? Discuss below!

Filed Under: Marketing, Photography Tagged With: beloved, blogging, create image, five steps, Guest Blogging, images, Marketing, photographing couples, promo video, promotional videos, session, social media

9 Tips For Clear, Consistent Client Communication

February 2, 2012 by Shuva Rahim

Today's guest post is by Shuva Rahim of Accent Photographics. Shuva specializes in photographing couples and families in Eastern Iowa, splitting her time between Iowa City and Davenport. You can read her blog, friend her on Facebook or follow Shuva on Twitter.

Put yourself in a prospective client's mind. This person loves your photography and wants to know more. What impression do you present of yourself?

Good client communication is not about taking great photos, but about trust and follow-through. Even after the job is done your client should leave without lingering questions. So here are 9 tips – things I do and recommend – to help enhance your client relationships.

1. Introduction.

On first contact ask what this person wants photographed, the time frame in which he or she wants the session done by and then clearly explain your process. Even if the info is on your website, don't assume it's been looked at by the individual.

2. First Date.

Get to know your prospective client in person with a pre-session consultation. Pre-session meetings can help decide if you and the individual are the right fit for each other, further establishing the kind of client you want. If there is a good fit, the pre-session ideally should be used as a scheduling meeting and to talk specifics about the session. Best case is to meet with all the parties who will be photographed.

3. Ask Questions.

Keep the conversation focused on them, not you. Get to know who they are, the relationship among everyone who will be photographed and what makes them tick. Then talk about you.

4. Social Media.

It's easy for photographers to promote our work on Facebook, Twitter and blogs. So much so that we can take it for granted. Not everyone is equally active online. If you use Facebook to promote your business, make sure ahead of time that posting photos and tagging them is OK with your clients.

5. Expectations.

Give general information in advance on how long the session will likely take, how soon photos can be ready to view and when an order is expected to be completed. Repeat this information before and after a session. Be realistic, but always under-promise and over-deliver.

6. Highlights.

After the pre-consult, send a letter or email highlighting the main points of your client meeting. That way everyone is on the same page with expectations.

7. Show Thanks.

Send a thank-you note after a session. I use SendOutCards, which allows you to electronically deliver a card that the client will receive in the mail. Sending a card immediately after a session shows how much you appreciated photographing that client and CARE about them.

8. Extras.

Include one or a few additional prints, candy, a gift card or whatever you deem appropriate as something a little extra in the order as a token of appreciation.

9. Become friends.

If a client enjoyed their experience with you, he or she is likely to want to develop a relationship beyond that of a client and service provider. Whether that means being Facebook friends or getting together for coffee once a month will depend on the person. Regardless, if you have a good vibe with a client be real with that individual, and be willing to show who you are as a person.

What other tips would you add to this list? Let us know below in the comments section.

Filed Under: Business, Photography Tagged With: client, client communication, client relationship, communication, consistent, facebook, online social networking, Photography Business, shuva rahim, Tips, Twitter

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About Seshu

Seshu creates relaxed portraits of families and high school seniors in Avon, Connecticut. He also leads a successful headshot photography studio in Connecticut, helping professionals from a variety of disciplines project the very best versions of themselves. He created Tiffinbox as a way of inspiring photographers, to create better images and successful businesses. [Read More]

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