alethea cheng fitzpatrick

This is a guest post by Alethea Cheng Fitzpatrick, NYC based architect, interior designer, photographer AND mom! Alethea has her own business, nestingNYC (formerly alethea cheng fitzpatrick photography). Her first guest post here was “Please Don't Just Give Your Clients A CD or DVD!”

You know how many families want beautiful family portraits in their home but have a hard time getting through the entire process?

As an architect/interior designer and baby photographer, Alethea takes care of the whole thing from start to finish, meeting families in their homes and designing, creating, delivering and installing the perfect custom portrait wall gallery to complement their home and lifestyle.

My eighteen month old son is going through a very affectionate stage (well, apart from when he's screaming his head off in the stroller and looking up at me with teary eyes filled with betrayal because I won't carry him).

He comes up to me, pulls my arms around him and says “‘ug!”

Sometimes he says “mommy ‘ug!”

Yes, it is as heart melting as it sounds.

But it's also particularly meaningful because of an amazing piece of advice I recently received from Kristen Kalp, business and marketing genius at Brand Camp Blog and an incredible photographer in her own right at Essential Imagery.

“Coffee coffee coffee,” she said. “Take people out for lots and lots of coffee. And measure your success in hugs.”

This little piece of advice has changed everything for me – how I think not only about my business but also about my life.

I don't interpret this advice literally. It might not be coffee, it might be a two and a half hour lunch… with cocktails… on a weekday. And hey, I live in New York City, some people kiss and hug everyone … and some people don't really like to hug at all.

But what it means, to me, is that you should surround yourself by people you love, and who love you. It means business dates, not business meetings. It means connecting with people, asking them what their biggest challenges and dreams are, and finding out how you can help them.

It means believing that you have something amazing to offer – and offering it.

It means that all of a sudden something has clicked for me and I finally understand how to grow my business in a way that feels good.

It means that I have fallen in love with marketing.

I've never hated marketing, and as an architect, I probably was “into it” more than most. I started my own business after having my son as a) I went crazy taking photos of him and gained a new appreciation for the power, meaning and value of portrait photography and b) I wanted the flexibility so I could continue to be mostly at home with him. It's also true in retrospect that I've always wanted to have my own business, ever since I started one as part of an extra-curricular activity in high school, but I had become waylaid from that goal over the years.

Even with over ten years of experience as a creative professional with lots involvement on the business side, and even though small business owners are always talking about how surprised they are at how much time they have to spend marketing … well, there's no other way to say this. I was still surprised! I feel a little silly about it now but yes, I suppose I did somehow think that I could put up a website, tell all my friends, and run a few facebook and craigslist ads and I would be up and running in no time!

Well, needless to say it has taken a little more work than that. It's one thing to hear that running your own business involves a lot of marketing, but actually experiencing it is a whole different thing. I have been truly humbled by how much there is to learn, but it has also been thrilling to learn so much so quickly… and think of how much money I've saved by not going back to school to do it!

The good news is that the “hug” approach to marketing means that marketing and, ugh, the even more dreaded (to me) “networking” don't feel like marketing or networking – it feels like living your life. In other words, it feels very natural.

I do think that it means you have to be in the right place to begin with. You have to not only love what you do, but you have to love where you are and the people that you get to meet and work with. Where that is will change over the course of your life. It certainly did for me when I became a mother in a way that was completely unexpected to me – I wanted to be a mother all the time!

Now I know that to some, that may sound like a complete nightmare, and they enjoy their professional life where they get to exist outside of parenthood. I can totally understand that. But for me, that was the last thing I wanted to do, and it still is.

“Being a mother all the time” does not, for me, mean spending all my time with my son, at least not since he was a tiny baby. That would not be good for either of us. But it means building a professional life for myself that integrates well with being a mother not just practically in terms of hours and flexibility, but conceptually. It means building a professional life for myself based on who I am as a person. It means integrating the professional and the personal much more than I ever dared to do before.

Being a mother is part of what enables me to be the photographer, designer and business owner that I now am – it's one of my assets and I draw on it constantly. And it explains why returning to my old and formerly much loved professional life suddenly seemed and continues to seem so unfathomable. I don't want my professional and personal life to compete, I want them to complement one another and feed off one another.

I hear a lot of talk in the photography industry these days about shooting from the heart, following your passion, and doing what you love, and not just from crunchy granola types either. Again, these are easy words to say, but I'm starting to experience how true it is, not just from a creative perspective but from the business side too.

Measure Your Success In Hugs

So simple, yet so powerful, it impacts everything – who you talk to at the next event and how, what your website looks like and says, what your offerings are, the relationships you establish with other businesses and vendors, and how you work with and follow up with clients.

I'll have to come back in a year to tell you the longer term impact, but so far, all signs indicate that it's going to be really great.

I love connecting with new people, telling them about my business and following up with them. Everyone has been so excited and supportive.

I really look forward to filling my monthly newsletter not with sales and marketing copy but with information that I hope will be valuable and interesting to new and expectant parents and families with young children. I feel good about forwarding it to people, rather than self-conscious that I am “marketing” to them.

I've had some fantastic business dates with people I have quickly come to love and I can't wait to see what those relationships bring. I know it will benefit them, their clients and my clients as well as my business – it's win/win/win/win! And honestly, I'm more excited about what I can do to help them than what they can do for me.

In the same way, I'm no longer afraid to ask for business, because I'm not asking for something, I'm offering something.

Finally, I get to create beauty out of joy and happiness every day… and people hug me for it. It doesn't get much better than that.

Who are you going to hug today? And who will hug you?

If you're looking for amazing insight into where you should be going with your photography business, check out Brand Camp Blog and talk to Kristen!

This is a guest post by Alethea Cheng Fitzpatrick, NYC based architect, interior designer, photographer AND mom! Alethea has her own business, alethea cheng fitzpatrick photography.

I hear photographers talking about digital images all the time.

I've noticed that portrait photographers tend to be the ones bemoaning the fact that their clients “just want the CD”. Mostly it's because those same clients also think that the CD should be really inexpensive, because it “didn't cost the photographer much” to make.

Wedding photographers, on the other hand, often celebrate the fact that their clients don't really want albums any more. They claim that it's hard to make money off albums because they take so long to design and cost so much to make. They are quite happy to wow their brides and grooms by having an iPad pre-loaded with all their photos waiting on their doorstep when they return from their honeymoon.

The different perspectives are interesting, and there's a simple reason for the difference – wedding photographers typically charge up front for a package and include the high resolution files because they are already assured of the sale. Portrait photographers depend on post-session sales and, unless properly priced, high res files undercut their other products.

But regardless of the type of photographer you are, in both cases I strongly believe that you are doing your CLIENT a disservice if you only give them the CD. It is not in their best interest!

Here's why.

Fifty years from now, where is that iPad going to be? Where is that CD going to be?

What about a hundred and fifty years from now? Or longer?

Technology is going to COMPLETELY change, I don't need to tell you that, but have you thought about how your super fancy high resolution digital images of today… might not look so good on technology down the road, or might not be viewable at all? Now, I do not have any expertise in “future proofing” digital files, but then, you probably don't either, and nor do your clients. And a quick Google search seems to show that … no one really knows, and one recommended strategy is to make hard copies of important documents and photos!

Yes, your clients may upwardly convert their files, but do you want to depend on that?

Prints and albums (of archival quality – which of course you are going to provide) are your most future proof medium. They can sit on a shelf for years and still be viewed with no additional effort required by anyone.

But even aside from the future proofing issue, even assuming that the format you pick for your digital images is readable forever, is that really the only way you want your clients to experience your images?

Forget 50 years from now, even tomorrow, does viewing a digital images come anywhere close to the experience of holding viewing an actual physical piece of artwork in person?

Honestly? If you think it does then, seriously, you are not getting your prints made at the right lab!

I love my prints – love love LOVE them, and so do my clients. In fact, some of my clients start out thinking they just want the high resolution files but after they see the artwork products I offer (including museum quality framed and bamboo mounted prints, custom designed heirloom photobooks on presentation stands and beautiful notecards), they “get it”. Often they end up with everything BUT the high resolution files they started out so concerned about and are very happy about it.

Why?

Well, first of all, don't get me wrong, I'm not saying DON'T offer digital files. I absolutely understand the importance and value of digital files and I offer them to all my clients. I'm just saying that to ONLY provide digital files is doing your clients a disservice. I follow the recommendations that Alicia Caine makes in Easy As Pie (I highly recommend this resource by the way – well worth the investment). I offer high resolution files but a la carte, they are the most expensive item on my price list, and it's actually less expensive for clients to purchase high resolution files AND a proof box. I also offer low resolution web-sized watermarked files but only after a minimum purchase of other artwork has been made. Basically, my pricing is structured in a such a way that no client ends up with only digital files.

So how do clients end up changing their mind about the high resolution files?

Well, first of all, a big reason people want digital files is so they can share them online and via e-mail, and the low res web files take care of that. It helps that I offer my low res web files in the form of a finished product – an online digital storybook that is a cohesive presentation, designed and paced to tell a story, and set to licensed music. It can also easily be shared in a matter of clicks.

Secondly, they want them for archival purposes, but as we've discussed, hard copies are better for that.

Finally, they want the freedom to make their own prints in the future … and those that are really motivated to have this option available are willing to pay for it (or I am just not the right photographer for them). But most clients, when it comes down to it, and presented with the beautiful artwork options I offer, plus the fact that I sit with them and help them select their images and put together their order, not to mention frame, deliver and install their custom designed wall gallery, know deep or even not so deep down that they will not make such beautiful artwork themselves, and even if they had the resources and knowledge to do so, probably would never get around to it.

Think about it. If you hand your client a CD, they have to put it in their computer, open it up, download them to their desktop, sort through the images, select the ones they want to print, upload them to a printing service, collect or receive their prints, get them framed, buy the hardware to hang them, and then hang them.

Yes, some clients are very motivated and will do this. But most of my clients are busy professionals and they want to spend their spare time hanging out with their kids, not traipsing to a framer or a hardware store.

And how many clients can design an album? How many will?

My high resolution digital files are my highest priced a la carte product, because if they were any less, I would be underselling all my other products. But I feel that my clients get a LOT more value out of ordering artwork and albums from me, and after a certain spend level, I actually throw in the high res files at what works out to be pretty much for free as part of a collection.

Many photographers follow a “shoot and burn” model I know, and if it works for you, great. But if you're doing it because you think that is what clients want, consider whether it really is in their best interest, not to mention yours. You know how I feel about it – please don't just give them the CD!

How do you handle high resolution files for clients? How about low resolution files? What is your take on delivering just the digital images and nothing else to clients? Who wins and why do your clients almost always lose?

Measure In Hugs (Or, How I Fell In Love With Marketing!)

Please Don’t Just Give Your Clients The CD or DVD!